Thursday 4th February 2010
Since getting help and advice about my debt problems a few weeks ago, I’ve finally managed to pluck up courage and speak to some of the people I owe to. This is a big step as anyone who’s had to deal with major debt will confirm. Arming myself with informative leaflets supplied by those nice people at the National Debt Helpline, I felt ready to face the music. After all, dealing with a problem goes an awful long way to solving it.
As previously reported, at its height my phones were going off at least twenty times a day. I resorted to taking the ringer off the mobile. As much as I love ‘I’ve Got A Lovely Bunch Of Coconuts’ (it’s played over the tannoy at Cambridge United when we win home games… so not too often this season!) the sheer volume of calls reduced the tune to nothing more than an irritating annoyance of Mick Hucknell proportions. Thankfully it’s now won a place in my heart once more! Well, it’s rarely played at home games given the team’s current terrible home form. Last outing was after a barely deserved 1-0 win against bottom of the table Chester City on a damp, crisp, ruddy darn freezing mid December evening. Best thing about that game was the half time soup and the fact we did manage to get the three points.
On advice from someone who’s been through the same thing, I took the time and trouble to write to every creditor, informing them of my situation; enclosing evidence of benefits and the letter I received from Citizens Advice Bureau regarding my forthcoming appointment with a financial advisor. I also specifically requested that I did not, as is my legal right to do so, want to be contacted by telephone but by e mail or post only.
If there’s one thing I know about these people is they’re persistent… really persistent! Not unreasonable in some ways since after all it’s me that owes them the money but they can be rude, arrogant, threatening and hound you in a way that is nothing short of bullying. I’ve been here before; not as serious as now but I know what they can be like, hence refusing to answer my phone previously.
As I’ve stated before I’ve let it slip way too far preferring to go down the route of ignoring the problem instead of tackling it. I stumbled through 2009 muttering to myself, “something will come up”… but something didn’t and it wasn’t until I sat down and worked out the finer details of the figures I realized what an appalling mess I’d got meself into. So I spent the best part of half a day preparing these letters to each individual creditor. It did, I have to admit, feel darn good to be finally getting my ass into gear and actively doing something about it. I still feel a bit embarrassed I let it slip so far but no point dwelling on the matter; the phrase ‘better late than never’ was most certainly ringing true in this case.
Having studied letters received, I plucked up the courage to actually phone a couple. Based on the threatening nature of the correspondence; the two really needed to be told, in person, to basically back off. What appals me about it most is the way they bully people into submission. I was a victim of it myself late in 2008, in a rare moment of letting my guard drop, when I was briefly living at mums. I got a call of a threatening nature and since I was in her abode, panicked and paid the whole lot off in one go using another card. If only I knew then what I know now! First rule of debt is similar to the first rule of broadcasting…. Don’t panic!
I phoned these two debtors and had vastly contrasting experiences (both were women incidentally). The first one was salt of the earth; really lovely and very sympathetic. She explained to me I was a good customer and had only missed a couple of payments and they’d be more than happy to accept a pound a week. This is where I’d made the fatal error of not dealing with it sooner; most companies will accept a small token payment and I do regret not getting advice sooner since it’d been slowly buy surely hurtling out control for around a year. Again, no need to dwell, what’s happened has happened.
The second couldn’t have been different; I spoke to a hard as nails Irish woman who was demanding to know aspects such as what the heck I’d been living on since I haven’t made a payment in six months. I guess she had a more forceful approach since the debt was more substantial and it’d been longer since my last repayment. She tediously ordered me to go through my income and expenditure business. I got the distinct impression she frowned upon me when I said I’d probably have to go bankrupt as she detected I was taking the easy way out. In all probability it was most likely time of the month or she’d had a row with her bloke. Fair enough, we all have bad days! I should know if they dished out degrees on the subject I would have got a first no problem whatsoever. Although not so much recently as my karma has mellowed dramatically.
Now let’s get one thing straight; I do not take the notion of bankruptcy lightly. Unfortunately my carefree attitude to debt and money has led me down this road. In all honesty I never meant to not pay these people and that carefree attitude laced with my ‘something will come up’ theory both combined lethally to set this particular path. Everything happens for a reason. In that wonderful thing, hindsight, the only way for me to learn once and for all was end up in the mess I find myself currently in. I feel embarrassed and humbled and I hope, if your one of my friends, you don’t think any less of me. I’m not perfect (who is apart from Francis Rossi and Rick Parfitt?) and if there’s one thing I consistently do in life is learn from mistakes. It’s the only way to progress forwards. Some of my friends think I put myself down too much but in reality when I slag myself off, I’m just taking the piss. I know I’m a genius but unfortunately a lazy arsed genius which I sometimes think has stalled progression somewhat.
One thing I don’t do very often with other people is lose my temper. I do with Football Manager when I think the game is cheating and I lose a match I should easily win. However I have dramatically mellowed on this front remembering it’s only a fucking game and its football and just about any stupid ‘unrealistic’ result can happen. Manchester Utd 0 Leeds Utd 1 in the 3rd round of the FA Cup this season…. One rests one case!
I’ve had my moments with temper loss towards other people over the years, sometimes with family but most often with jobsworth idiots working for establishments such as banks and credit cards. I clearly remember the last time I raged at one of these bods; sometime in 2007 I got a call from student loans. I was having one of those bad mornings when I couldn’t get myself into gear and even numerous amounts of coffee couldn’t awaken me. The thing embarrasses me about this particular tantrum is that it was completely trivial. I got the hump cos the woman asked me for a password to my account. Not an unreasonable request I feel but strangely I took offence and went into some ridiculous foam mouthed rant, the content of which I remember little about. As I recall she just thought I was a twat and hung up.
This finally brings me to the point of the anger management title (three and a half word 2003 pages in!!). For the first time since that bad 2007 morning, I managed to irritate someone so much they hung up on me. This particular number had been calling a lot this past week and was beginning to piss me off to the extent that I had to answer. I was curious as to who it was since it’d been nearly 2 weeks since I sent those letters out asking them not to call. It was the first company I phoned when I dealt with the nice sympathetic woman. You get so many calls you know which numbers are consistently hounding but not which company it is specifically when you bottle out and refuse to answer. A few do make themselves known by leaving a message but I’ve found them few and far between.
So anyway this chap (yes it was a bloke for a change!) who seemed very professional and mild mannered asked me the obligatory security questions then prompted me to make the minimum payment there and then. Well, I just saw red. Redder than I can ever recall in my life. Redder than when I lost the play off final to Mansfield with a 121st minute goal on Football Manager 2008 (it didn’t help that I was playing as my beloved Cambridge United that game, where passion always rises a temperature or ten!). As I’m sure you can detect I was absolutely stark raving bonkers fuming. In fact I would suggest it was the angriest I think I’ve ever been.
I started ranting, really ranting. My heart rate soared to levels never previously explored. Poor chap could hardly get a word in. I was harping on about how it was illegal to be phoning me up, its harassment, you can’t do this, I have no money and a barrage of nonsensical claptrap I can’t actually recall. I probably just kept repeating myself over and over again I think. The man tried to stay as calm as he could, I’m sure these folk are used to such abuse, part of the job and all that but I went beyond the call of duty I feel. Amazingly I didn’t swear which is surprising considering, at times, I enjoy swearing for fun!
There was a nice moment when I paused, took stock of the situation and said ‘look mate I know you’re only doing your job’ before 10p was stuck up my bottom, the handle wound up and I was off again. More foam spilling from me mouth, a heart beating faster than I can ever recall with a face redder than Sir Alex of Ferguson when things don’t go his way. I was already peeved that they had phoned in the first place but what really sent my ranting into overdrive was when the chap told me I had to phone another department and explain my situation to stop the phone calls. Well that statement did nothing to help things or lighten my mood; “don’t you people ever liaison? I’ve told you not to phone so don’t phone. You’re breaking the law, do you know that?” etc. etc. etc.
I even went into the murky waters of political incorrectness. The chap was evidently not from these shores; couldn’t pinpoint the accent but definitely not English, Welsh, Scottish or Irish. At one point I asked him if he understood English which was the point where he hung up. What I actually meant was did he understand English law on the matter. I detected he was offended by this statement and suspect I hit his breaking point. So instead of ranting back, he thought a better option would be to hang up. Well, I’m sure you know what it’s like when you’re ranting like a deranged fool and words come tumbling out the cake hole with no thought, rhyme or logical reason.
In the unlikely event the chap in question ever reads this blog I do truly apologize as I went a bit over the top. It was sheer frustration at my own appalling circumstance and a more diplomatic approach would’ve been better. Still I learnt from the lesson and the learning curve of life continues. At the end of the day I just needed to get a good rant out my system and it was sheer frustration. Whilst I do feel sorry for the bloke, that rant had to be done. I feel so much better now, got a lot of that aggravation out and as a result am much calmer about it all.
This is most good because I have another company on my back right now. They wrote to me today threatening to send one of their debt collectors round (ooh I’m soooo scared!). Actually I found a letter from them dated last November regarding another debt where they were insinuating someone would be round for a payment within 48 hours. They phone me usually every other day and always leave a message. In fairness with this debt they’ve just taken it on from the credit card, so I haven’t contacted them. I have written them a letter telling them to back off and I do intend to answer my phone if they call me at a convenient time.
It then got me thinking… why should I feel a hint of guilt at companies who relentlessly chase me, bully me, send threatening letters and just about stay within the confides of the law? Maybe I might have another rant at them, it’s not like I know these people and do they give a shit who I am? They’re only doing their job and are well used to such a reaction. So when it’s convenient I shall answer me phone and we’ll see how it goes… I could be mild mannered or there might be fireworks. Expect a report next blog!